Monday, October 7, 2019

Am I me?

Well, I like debit cards. It's a really convenient way to buy stuff.  However, dealing with the bank that issued the darned thing is anything but convenient.  I got a new debit card. I called in from my regular phone number to activate the card.  It wouldn't believe I was me. It insisted I had to call from the phone number I was calling from.  I tried to reach an actual live person--nothing happening there. A live agent was not even an option.  I finally gave up, cut the blasted thing in two and threw it away. Time for another bank.  When these places adopt security systems that make it impossible for an actual customer to use the product, what have they really accomplished?

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