The last two times I've gone grocery shopping I've ordered online and tried to pick up stuff. It's been really hot and I just thought the convenience might be worth it. Sadly, both times I got home to find a full third of my order was missing. I'd put do not substitute in the instructions because of my poor experience with that. Damn. This was even worse. So I drove back to the store. The cookies I didn't get were right there on the shelf. The pasta I wanted--right there. Hell, the canned goods that were not available were right there.
Whyfore? I don't know for sure, but my impression is these people pulling the orders are so overworked they have to fly through the stores to keep up. Either that or they simply don't give a shit. Well, I'm not going to waste my time with online shopping nd it is time to switch stores.